FAQS

Q: Are all your items in stock?

A: Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.

Q: How do I cancel an order?

A: Please contact our customer service via email within 24 hours of purchasing. But please be advised that sometimes the items are shipped within 24 hours after the placement of the order, depending on the time you place the order – the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped.

Q: What are the shipping options and delivery timeframes for orders placed on this site?

A: The time for delivering depends on your location, the item(s) you ordered. Usually, we will arrange your shipment in 24 hours once your payment is cleared. There are several shipping methods. For more shipping information, please contact our customer service.

Q: What should I do if my order never arrived?

A: Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance